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    Effective Tool Integration in ITSM can Boost Productivity - Part 2

    In part one of this two-part blog series, I discussed how the ConnectALL Integration Platform can enable communication between teams almost instantaneously – processes, data (like status, priority, and assignee data), dependencies between issues (like "this issue depends on this other issue being resolved first"), comments, and attachments can be shared across an organization. The ConnectALL Integration Platform can create an efficient collaboration mechanism. The Platform also reduces the number of licenses needed for an application (ConnectALL only needs one license per application synchronized), and users only have to be trained on one platform. They continue to use the tool they are used to without having to switch to another tool in order to do manual data entry.

    Effective Tool Integration in ITSM can Boost Productivity - Part 1

    JIRA Service Desk 3.2 for servers – the smartest and fastest release yet!

    Customer experience and agent productivity have been significantly improved in the release of JIRA Service Desk 3.2 for servers. This new version provides many of the most frequently requested JIRA Service Desk enhancements. 

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